At EfendiArt, your satisfaction is our top priority. Please review our refund and returns policy to understand how we handle concerns about your purchase.
Digital Products Refund Policy
Due to the nature of digital products, all sales are considered final. However, we are committed to ensuring your satisfaction. Refunds may be issued under the following circumstances:
- Non-Delivery of Product: If you do not receive your download link or access to the purchased product, please contact us within 7 days of purchase.
- Download or Compatibility Issues: If you experience technical issues that prevent you from accessing or using our products, we will work with you to resolve the issue or issue a refund if a resolution cannot be reached.
- Defective Product: If a file is corrupted or does not match the product description, we will provide a replacement or refund.
How to Request a Refund
To request a refund, please email us with the following details:
- Order confirmation or receipt number
- A description of the issue
- Any relevant screenshots or error messages
We will review your request and respond within 3-5 business days.
Non-Refundable Cases
- Change of mind after purchase
- Misunderstanding of product functionality or usage
- Issues caused by personal hardware/software incompatibility that is outside our product specifications
Customer Support
If you have questions or need assistance with your purchase, don’t hesitate to contact us. We’re here to help and ensure you have a seamless experience with EfendiArt.
Thank you for trusting us to enhance your creative journey!